Sample:
(for customer service staff)

Sections:

Introduction
Summary
Work style
Interpersonal relations
Stability
Teamwork

Position: CUSTOMER SERVICE ASSISTANT
Name: CITIZEN, JOHN

INTRODUCTION

The following report is a developmental tool for helping the individual improve his or her effectiveness on the job. The report is based only on responses to the Service Questionnaire and describes this person's strengths and weaknesses when compared to others in a given position. Because no one measure can fully characterise a person or provide a complete picture of what to expect from him or her on the job, this information should be used in conjunction with other indicators of performance. Tailoring the developmental suggestions to the individual and incorporating them into a training program can facilitate adaptation to the demands of the position.

SUMMARY

This individual is highly energetic and oriented toward meeting organizational objectives. He is consistently upbeat and optimistic in his attitudes, shows a strong desire to interact with people and is generally cooperative and helpful to others.

WORK STYLE

This candidate is energetic and action-oriented in approaching his work. He will be steady-paced, timely and productive in carrying out his responsibilities, in addition to being able to work long hours without losing effectiveness. High energy is almost always characteristic of those individuals who are effective in demanding positions.

It appears that this individual will readily accept direction and follow standard operating procedures. This quality should make him a strong team member and a good example for other employees.

INTERPERSONAL RELATIONS

This candidate is very outgoing and will readily establish relationships with customers and co-workers. His sociable and people-oriented work style will keep him highly involved with others on the job and help to maintain open lines of communication.

It appears that this individual will be friendly and helpful much of the time. In addition, he will be capable of handling conflict situations and negotiating difficulties diplomatically yet openly. This should enable him to deal with customers and co-workers in a positive and straightforward manner.

STABILITY

This individual is very good at maintaining his composure and keeping things in perspective when under pressure. He should display an even disposition and capably handle most stressful situations encountered on the job. He will recover quickly from frustration and maintain an optimistic outlook.

TEAMWORK

As a team member, he will be enthusiastic, action-oriented and consistently productive. His high energy level, stamina and responsiveness to the needs of the organization and his co-workers should cause others to appreciate him and his efforts most of the time. He will be quick to come to the aid of those around him, whether this is included in his job description or not. At the same time, he will see that standards and systems are maintained, and the goals and parameters set for his position are adhered to. Under pressure, he will maintain a positive attitude and seek to keep things running smoothly, providing a good example and a stabling support for the group.

© Eldred Hospitality Pty Ltd, 2008