Frequently asked questions about or public training courses
Please select a question from the list below:
- Where exactly are your training courses held?
- What times are the courses held?
- What about parking?
- What about public transport?
- I'm from interstate — is there inexpensive accommodation nearby?
- What do I have to bring with me?
- Can I receive phone calls during the courses?
- What if I need to cancel after I've booked and been confirmed?
- Do I get anything to say I've attended your training course?
- What if I'm not happy with a training course?
Q: Where exactly are your training courses held?
A: In Melbourne they are held at our training facility at 4/144 Camberwell Road, Hawthorn East, Melbourne, Victoria, Australia. In Sydney they are held in the conference rooms at one of the Medina properties in or near the CBD.
Q: What times are the courses held?
A: All courses start at 8.30am and finish at 5.00pm, with a lunch break from 12.30 until 1.30pm.
Q: What about parking?
A: There is ample free all day parking near our training facility. In Sydney there is parking available at the various venues.
Q: What about public transport?
A: Our training facility is five minutes walk from Camberwell railway station, and there is a tram from the city that passes right nearby. In Sydney there is a variety of public transport handy to the Medina properties where we hold our training.
Q: I'm from interstate — is there inexpensive accommodation nearby?
A: Yes there are a number of places to stay nearby. Our staff can advise you if you contact us and tell us what kind of accommodation you prefer.
Q: What do I have to bring with me?
A: We supply everything you will need during training. All you need to bring is a pullover or something to put on if you feel cold.
Q: Can I receive phone calls during the courses?
A: No, messages will be taken by the venue staff and passed on to you during the breaks. Mobile phones must be switched off while training is being conducted.
Q: What if I need to cancel after I've booked and been confirmed?
A: Cancellations prior to five working days before the course dates receive a full refund.
Note: If you do not cancel and do not show up, we will retain the full course fee, because at this late stage we do not have the opportunity to call on our waiting list and fill the vacant space.
Q: Do I get anything to say I've attended your training course?
A: Yes, you will receive an attractive certificate of attendance within four weeks of completing the course.
Q: What if I'm not happy with a training course?
A: We will refund your full course fee. All that we require is the opportunity to ask you some questions that may help us to improve our courses. (P.S. we have had this offer for fifteen years and nobody has tried to claim it yet!). View our 100% money back guarantee.