When challenged they tell us that they want us to train all their staff but they don’t feel it’s appropriate for them. In other words, ‘Do as I say, not as I do’. Their staff then come through our training and return to work, and the first thing they do is look up. What do they see? A person who in their eyes is successful, but who is doing none of the things they’ve just been trained to do. Now if you were that staff member what would you do? Follow the trainer, or the person who pays your salary?

We then find ourselves taking two steps forward and two steps back. Never a truer word was spoken than the person who said: ‘A fish goes rotten from the head down’.