Improving Your Customer Average Spend

2 Days – $1095

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This course is designed for senior staff, trainers, supervisors, managers and business owners, and has been carefully designed to show you how to increase the amount of money people spend while they are present in your business. Increasing your average spend is the most effective way to increase your profits because add-on sales come without a proportional labour cost and most of the money goes to your bottom line.

Consider how much money is leaving through your exit doors intact in wallets and purses, which would have been left with you had someone presented the right products or services? Many hospitality businesses have a healthy customer base but do not effectively sell to them while they are there.

This course will show you and your staff where those opportunities lie within your business, and will show you how to realise those opportunities.

Improving Customer Average Spend — content summary:

  • the need to increase income
  • effective pricing
  • your selling tools (The 5 P’s): products, props, people, procedure, performance
  • effective merchandising
  • the 5 step selling procedure
  • sales tracking and control

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