Recruitment and Selection


  • February 1, 2021 - February 3, 2021
    8:45 am - 5:00 pm

This training course is designed to show you how to attract quality hospitality staff in a difficult job market and how to decrease your staff turnover. One of the main causes of staff turnover is poor recruiting — especially among part-timers and casuals. Stable, reliable, committed staff can be found if you know how and … Recruitment and SelectionRead More »

Train the Trainer


  • February 8, 2021 - February 9, 2021
    8:45 am - 5:00 pm

This training course is designed for anybody in a hospitality environment who has the responsibility for training new or existing staff, or the responsibility for overseeing subordinates who train staff. It shows you how to plan and conduct the three main types of training necessary for the smooth running of your hospitality business: induction (sometimes … Train the TrainerRead More »

The Professional Manager


  • February 10, 2021 - February 11, 2021
    8:45 am - 5:00 pm

Duration: 2 Days Trainer: Ben Walter Course Fee: $1095.00 ($AUD, includes GST) This course is designed for experienced Owners and Managers. It is an extension of the Hospitality Supervisor, and deals with group or team productivity, as distinct from individual productivity. Perhaps you would like to take a holiday and just can’t get away? Maybe … The Professional ManagerRead More »

The Hospitality Supervisor


  • February 22, 2021 - February 24, 2021
    8:45 am - 5:00 pm

This is the latest evolution of our extremely popular supervision course. This course should be the first training course undertaken by you if you are looking to improve your professional skills, because it lays a solid foundation for all the other training courses we conduct. The Hospitality Supervisor Course is designed for hospitality leaders no … The Hospitality SupervisorRead More »

Improving Customer Average Spend


  • March 1, 2021 - March 2, 2021
    8:45 am - 5:00 pm

Duration: 2 Days Trainer: Chris Lambert Course Fee: $1095.00 ($AUD, includes GST) This course is designed for senior staff, trainers, supervisors, managers and business owners, and has been carefully designed to show you how to increase the amount of money people spend while they are present in your business. Increasing your average spend is the … Improving Customer Average SpendRead More »

Food Cost Control


  • March 3, 2021 - March 4, 2021
    8:45 am - 5:00 pm

Duration: 2 Days Trainer: Ben Walter Course Fee: $1095.00 ($AUD, includes GST) This course is for Head Chefs, Sous Chefs, Kitchen Managers, Food and Beverage Managers and Business Owners. It’s one thing telling your Chef that your food costs are too high, but does he or she have the skills and knowledge to isolate where … Food Cost ControlRead More »

Improving Your Profit


  • March 15, 2021 - March 16, 2021
    8:45 am - 5:00 pm

Duration: 2 Days Trainer: Ben Walter Course Fee: $1095.00 ($AUD, includes GST) This course is for Owners/Managers of hospitality, food and beverage businesses who wish to improve their ability to generate and control profitability, or who want to learn what options they have to address specific problems in cost areas of their business. Perhaps your business … Improving Your ProfitRead More »

It’s Your Business: Plan It Or Lose It


  • March 17, 2021 - March 18, 2021
    8:45 am - 5:00 pm

Duration: 2 Days Trainer: Gina Ezard Course Fee: $1095.00 ($AUD, includes GST) How to not go broke in the hospitality industry. Are you planning on opening a café or restaurant or have you just opened one? Feeling trapped and overwhelmed? Hospitality businesses are opening and closing at a rapid rate. Many close within the first … It’s Your Business: Plan It Or Lose ItRead More »

The Hospitality Supervisor


  • March 22, 2021 - March 24, 2021
    8:45 am - 5:00 pm

This is the latest evolution of our extremely popular supervision course. This course should be the first training course undertaken by you if you are looking to improve your professional skills, because it lays a solid foundation for all the other training courses we conduct. The Hospitality Supervisor Course is designed for hospitality leaders no … The Hospitality SupervisorRead More »

Train the Trainer


  • March 29, 2021 - March 30, 2021
    8:45 am - 5:00 pm

This training course is designed for anybody in a hospitality environment who has the responsibility for training new or existing staff, or the responsibility for overseeing subordinates who train staff. It shows you how to plan and conduct the three main types of training necessary for the smooth running of your hospitality business: induction (sometimes … Train the TrainerRead More »