Recruitment and Selection

  • April 1, 2019 - April 3, 2019
    9:00 am - 5:00 pm

This training course is designed to show you how to attract quality hospitality staff in a difficult job market and how to decrease your staff turnover. One of the main causes of staff turnover is poor recruiting — especially among part-timers and casuals. Stable, reliable, committed staff can be found if you know how and where to look. We consider this to be the single most important of all the skills we teach — your business is only as good as the people you have chosen to run it.

The course addresses one of the common misconceptions hospitality leaders have — that they are very good natural judges of character. In reality, very few people are. It takes careful training to learn how to sweep aside all the assumptions, misrepresentations and untruths you will strike while selecting new staff.

If you have to constantly supervise your staff, are struggling to maintain standards or working long hours, these are signs that you may have recruited the wrong people. Finding that superstar for a particular position can be a very difficult challenge — but they are out there if you know how to find them.

Staff Recruitment & Selection — Content summary:

  • the alternatives to recruitment
  • attracting applicants
  • current employment legislation
  • employment advertising
  • defining the job
  • the selection process
  • creating the recruitment target
  • the interview procedure
  • the various sources of staff
  • reference checking.