Frequently asked questions about our public training courses
Q: Where exactly are your training courses held?
A: In Melbourne they are held at our training facility at Suite 1, 830 High St, Kew East, Victoria, Australia.
A: All courses start at 8.30am and finish at 5.00pm, with a lunch break from 12.30 until 1.30pm.
A: There is ample all day parking near our training facility. Your course information details will contain a parking map.
A: Our location is serviced by two tramlines (48 or 24) and we are situated between stops 43 and 44. There are also four bus lines (200,203,205,207) that service our office. Jump of at the junction of High St, Doncaster Rd and Burke Rd.
Q: I’m from interstate — is there inexpensive accommodation nearby?
A: Yes there are a number of good places to stay nearby. We have particularly attractive deals with some of them. Our staff can advise you if you contact us and tell us what kind of accommodation you prefer.
A: We supply everything you will need during training. All you need to bring is a pullover or something to put on if you feel cold. You can either bring your own lunch or buy it from nearby businesses. Lunch time is one hour.
A: Yes, most workshops include around 1-1.5 hours homework per night.
A: No, messages will be taken by the venue staff and passed on to you during the breaks. Mobile phones must be switched off while training is being conducted.
A: Cancellations prior to five working days before the course dates receive a full refund.
Note: If you do not cancel and do not show up, we will retain the full course fee, because at this late stage we do not have the opportunity to call on our waiting list and fill the vacant space.
A: If you are more than 30 minutes late for a training course you will not be allowed in to the training room.
A: Yes, you will receive a certificate of attendance within four weeks of completing the course.
A: We will refund your full course fee. All that we require is the opportunity to ask you some questions that may help us to improve our courses. (P.S. we have had this offer for twenty years and nobody has tried to claim it yet!).
View our 100% money back guarantee.