Workshops for owners, managers, chefs and supervisors in hospitality businesses.

Our hospitality management workshops are designed to suit all your development needs. Browse our courses below, and don’t hesitate to contact us for more information.

Improve performance while maintaining positive relationships with your team.
 

Designed for hospitality leaders no matter how senior they are. It is not a course specifically for supervisors, it is a course in the art of supervision. It is designed to teach you how to get what you want, when you want it, to the standard you want from the people around you — without conflict, resentment or argument.

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Deliver training that gets results.
 

Designed by us for anybody in a hospitality environment who has the responsibility for training new or existing staff, or the responsibility for overseeing subordinates who train staff. This industry specific course shows you how to plan and conduct the three main types of training necessary for the smooth running of your hospitality business: induction and orientation training, technical skills training and behavioral skills training.

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How to attract stable staff and reduce staff turnover in a difficult job market.
 

This training course is designed to show you how to attract quality hospitality staff in today’s very difficult job market and how to reduce your staff turnover. One of the main causes of staff turnover is poor recruiting — especially among part-time and casual staff. Stable, reliable, committed staff can be found if you know how and where to look. We consider this to be the single most important of all the skills we teach — your business is only as good as the people you have chosen to run it.

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How to bring in more money, spend less and control your costs.
 

This course is for Owners/Managers of hospitality, food and beverage businesses who wish to improve their ability to generate and control profitability, or who want to learn what options they have to address specific problems in cost areas of their business.

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How to systemise your kitchen to better control food costs.
 

This course is for Head Chefs, Sous Chefs, Kitchen Managers, Food and Beverage Managers and Business Owners. It’s one thing telling your Chef that your food costs are too high, but does he or she have the skills and knowledge to isolate where the specific causes of the cost blow-outs are? The course will give participants the skills to control and reduce food costs in your kitchen.

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How to develop, motivate and control your team; creating a self-controlling workforce.
 

This course is designed for experienced Owners and Managers who have larger teams. It is an extension of the Hospitality Supervisor, and deals with group or team productivity, as distinct from individual productivity.

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How to get customers to buy more while they’re in your venue.
 

Increasing your average spend is the most effective way to increase your profits because add-on sales come without a proportional labour cost and most of the money goes to your bottom line.

This course is designed for senior staff, trainers, supervisors, managers and business owners, and has been carefully designed to show you how to increase the amount of money people spend while they are present in your business.

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How to avoid going broke in the hospitality industry.
 

This training workshop is designed for anybody looking to open a hospitality business.

Don’t become a prisoner of your own business. Know the traps before you fall victim to ‘small business owner’s syndrome’.

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How to negotiate better and make immediate and easy savings that will instantly grow your profitability.
 

In a turbulent and competitive economy, you need to really manage your outgoings & expenses if you want to grow your bottom line. It’s easy to get confused or become complacent when purchasing and end up being overcharged, ripped off or just doing a bad deal.

This two day highly interactive and practical purchasing & dealmaking workshop is designed exclusively for Hospitality Owners & Managers, Supervisors, Chefs, Food & Wine Buyers, Purchasing and Finance Officers.

 

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How to sell more functions, events and weddings.
 

The functions and event marketplace is more competitive than ever.  Lots of new venues have opened up recently and only those venues with the best events salespeople will thrive. It’s a buyer’s market yet there are great opportunities to fill up your venue and land more sales  by learning to market and sell functions, follow up better and close the deal with confidence.

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How to land more functions and events at higher prices all year round.
 

This Two day workshop is all about developing and polishing your function and event sales skills. You will learn the secrets and tactics of Function & Event Superstars. Learn how to maintain your energy levels, develop your confidence and master your dealmaking techniques to help you land more function events at higher prices all year round.

 

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Refresh the skills that you learned in our Hospitality Supervisor course.

 

For attendees to fully benefit from this refresher course, only those who have completed the 3 day ‘The Hospitality Supervisor’ course within the past 4 years are invited to attend.

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